Easy Returns & Hassle-Free Support

At RTR Collection, customer satisfaction is one of our highest priorities.

We carefully check and prepare every order before shipment to ensure that you receive the correct product in proper condition. However, if you receive a damaged, defective, incorrect, or significantly different item, our customer support team is here to assist you through a simple and transparent return or exchange process.

Delivery Process

Our delivery process is designed to be safe, reliable, and convenient for customers across Bangladesh.

Once your order is confirmed:

• Our team verifies and processes your order.
• Products are carefully checked before packaging.
• Orders are securely packed to minimize damage during transportation.
• Products are dispatched through trusted courier partners.
• Customers may receive order and delivery updates during the delivery process.

Whether you are located in Dhaka or anywhere else in Bangladesh, we aim to deliver your order safely and within the expected delivery timeframe.

Return & Exchange Policy

Return Eligibility

You may request a return or replacement within 72 hours (3 days) of receiving your order if:

✔ You received the wrong product

✔ You received the wrong size, color, or variation compared to your confirmed order

✔ The product arrived damaged

✔ The product has a verified manufacturing defect

✔ The delivered product is significantly different from the product description

✔ An item or accessory included with your confirmed order is missing

Return requests submitted after the applicable return period may not be accepted.

Product Condition Requirements

To qualify for a return or exchange, the product should generally be:

• Unused
• Unwashed
• Unworn, except where necessary for basic fitting
• Free from stains, perfume, makeup, or other marks
• Undamaged by the customer
• In its original condition
• Returned with original packaging
• Returned with all accessories, tags, labels, manuals, or other included items where applicable

Products showing signs of excessive use, alteration, washing, misuse, or customer-caused damage may not qualify for return or exchange.

Proof of Purchase

All return, replacement, or exchange requests should include sufficient purchase information, such as:

• Order ID
• Invoice or purchase receipt, where available
• Customer Name
• Customer Mobile Number
• Relevant Product Details

This information helps us verify your purchase and process your request more efficiently.

Non-Returnable Items

For hygiene, safety, product integrity, and other applicable reasons, certain products may not qualify for return or exchange.

These may include:

• Personal care or hygiene-related products after opening or use
• Innerwear or intimate products where applicable
• Beauty or grooming products after opening or use
• Customized or personalized products
• Products altered or modified at the customer's request
• Products damaged due to misuse, negligence, or improper handling
• Products that have been washed or extensively worn
• Items returned without essential packaging, accessories, or tags where required
• Other products specifically marked as non-returnable at the time of purchase

Defective or incorrect products may still be reviewed separately depending on the circumstances.

How to Request a Return

Step 1: Contact Customer Support

Contact the RTR Collection Customer Support Team within 72 hours of receiving your order.

Please contact us as soon as possible after discovering an issue.

Step 2: Submit Return Details

Please provide:

• Order ID
• Customer Name
• Mobile Number
• Product Name
• Reason for Return or Exchange
• Clear Photos of the Product
• Clear Video Showing the Issue, where necessary

For damaged, defective, incorrect, or incomplete products, photos or videos may be required to verify the issue.

Step 3: Return Request Review

Our customer support team will review the information provided.

After verification, you will be informed whether your request is:

• Approved for Return
• Approved for Exchange or Replacement
• Approved for Refund
• Rejected due to failure to meet eligibility requirements

If approved, our team will provide the necessary return instructions.

Step 4: Product Collection or Return Shipment

Depending on the circumstances:

• We may arrange a courier pickup, where available.

or

• You may be asked to send the product to our designated return address through an approved courier service.

Please follow the return instructions provided by our support team before sending any product back.

Return Shipping Cost

RTR Collection May Cover Return Shipping Costs If:

• The wrong product was delivered
• The wrong size, color, or variation was delivered compared to the confirmed order
• The product arrived damaged
• The product has a verified manufacturing defect
• The delivered product materially differs from the confirmed order

These claims may require verification by our support team.

Customer May Be Responsible for Return Shipping Costs If:

• The customer changes their mind after receiving the product
• The customer selected the wrong size, color, variation, or model when placing the order
• The customer requests an exchange for personal preference
• The return is for another reason unrelated to a product defect or fulfillment error

Applicable return or redelivery charges will be communicated before processing the exchange or return.

Exchange Policy

Where applicable, eligible products may be exchanged for:

• A different size
• A different color
• Another available variation
• A replacement of the same product
• Another product subject to availability and applicable price adjustments

All exchanges are subject to:

• Product availability
• Condition verification
• Return eligibility
• Applicable courier charges
• Any difference in product price

If the requested replacement product is unavailable, another suitable resolution may be offered.

Refund Policy

Inspection Process

Once we receive the returned product, our team may inspect it to verify:

• Product condition
• Original packaging
• Tags and accessories
• Reason for return
• Reported damage or defect
• Compliance with our Return Policy

Refunds will generally be processed only after the returned product successfully passes the inspection process.

Approval or Rejection

After inspection, you will be informed whether your request has been:

• Approved for Refund
• Approved for Replacement or Exchange
• Partially Approved, where applicable
• Rejected because the product does not meet the return requirements

If your request is rejected, our support team may explain the reason.

Refund Processing Time

Approved refunds are generally processed within 7–10 business days after successful inspection and final approval.

Actual processing times may vary depending on:

• Payment Method
• Bank or Financial Institution
• Mobile Financial Service Provider
• Internal Verification Requirements

Refund Method

Approved refunds may be issued through one of the following methods:

• Original Payment Method
• bKash
• Nagad
• Rocket
• Bank Transfer
• Store Credit, where applicable

The available refund method may depend on the original payment method and order circumstances.

Applicable transaction or processing conditions may also vary depending on the payment provider.

Order Cancellation

Customers may request order cancellation before the order has been dispatched.

To request cancellation, please contact our customer support team as soon as possible.

Once an order has already been handed over to the courier or dispatched for delivery, cancellation may no longer be possible.

In such cases, the applicable Return & Exchange Policy may apply instead.

Refusal of Delivered Orders

Customers are requested to carefully confirm their order before shipment.

Repeated refusal of confirmed Cash on Delivery orders without a valid reason may affect future order acceptance or Cash on Delivery eligibility, where applicable.

Damaged Product Upon Delivery

If your product appears damaged when you receive it:

1. Take clear photos or videos as soon as possible.
2. Keep the product, packaging, labels, and accessories intact.
3. Contact RTR Collection Customer Support within the applicable return period.
4. Do not intentionally damage, alter, wash, or extensively use the product before submitting your claim.

Clear evidence may help us resolve the issue faster.

Important Return Guidelines

To help us process your request efficiently:

• Check your order after receiving it.
• Report any issue as soon as possible.
• Do not remove tags unnecessarily before confirming that you will keep the product.
• Do not wash or alter fashion products before requesting a return.
• Keep the original packaging until you have confirmed the product is correct and satisfactory.
• Always contact our customer support team before returning an item.

Products returned without prior approval may experience processing delays or may not be accepted.

Need Assistance?

If you have any questions regarding:

• Returns
• Exchanges
• Replacements
• Refunds
• Order Cancellation
• Delivery Issues

Please contact:

RTR Collection Customer Support

🌐 Website: https://rtrcollection.com/

📧 Email: 

At RTR Collection, we are committed to providing carefully selected products, dependable service, and a shopping experience built on trust.

Our return and refund process is designed to provide customers with a fair, transparent, and convenient solution whenever an eligible issue occurs.